Save $55 during our Fall 2023 Sale!
Menu 0 650-204-1701

Cancellation Policy & FAQ's

UPBasketball 2023 Holiday Calendar

Click here to view our 2023 Holiday Calendar to see what holidays our facility will be open and closed.

UPBasketball Cancellation Policy

Unlimited Potential Basketball strives to offer the highest quality service to our community. To help us continue to provide that level of service we ask that everyone follow UPB rules so that we can all have a positive experience.

PURCHASED PACKAGES: Once a package is purchased it is non-refundable and non-transferable (to other accounts). Please note expiration date upon purchasing (12 months from the date of purchase). Anything purchased before March 15, 2020 will not expire due to the Pandemic.

 LATE CANCEL/NO SHOW POLICIES FOR ALL TRAINING:

  • A spot is reserved for every athlete who has pre-booked a class
  • If you cannot attend a session you have booked, you have 24hrs to cancel the class in order to receive the credit back to your account.
  • Any cancellation after the 24 hr window will result in a loss of that credit from your package.

THE WAITLIST:

  • When classes are full athletes can be added to the waitlist.
  • If a spot becomes available your athlete will be added to the class.
  • You are responsible for all classes you are added to from the waitlist - the 24 hr cancellation policy still applies! Be sure to change or cancel at least 24 hrs prior to class time to avoid penalty.
  • If you no longer want a spot in the class, please remove yourself from the waitlist 24 hrs in advance of the class. If you are added to the class and fail to remove yourself in time, you be subject to our late cancel policies.
  • Please make sure you are subscribed to class confirmation emails from us to  receive waitlist notifications!

CAMP CANCELLATION POLICY:

  • UPB will credit an athlete’s account if they cannot attend camp due to sickness or injury provided the cancellation is done 12 hours before the camp. Otherwise UPB will not provide a refund, no exceptions.

SPECIAL COVID CANCELATION POLICY:

If your athlete has or has been exposed to the Covid-19 please notify our staff immediately to cancel without any penalty.

FAQ's

Can you rent out the gym for a team? 

  • We do not rent out the gym.

What specific skills do the trainers go over during the skills sessions?

  • In the skills sessions, we go over ball handling, footwork, attack moves, passing, finishes, jumpers, and overall basketball IQ building.

 What times are your classes?

 How much are the group sessions?

  • 1 Session: $50 

   3 Sessions: $135 ($45 each) 

   5 Sessions $200 ($40 each)

   10 Sessions: $330 ($33 each)

   15 Sessions: $450 ($30 each)

   *First 10 Pack Special: $300 *($30 each)

   *First time drop in: $30

What is the difference between the Train and Play classes compared to the other classes offered at UPB?

  • The biggest difference between the Train and Play class versus the other classes is for the last 20 minutes of the class, your athlete will play in live scrimmages against their peers and get to have a feel for a real game. They will be able to play what they learned in the first 40 minutes to real game situations. 

What do I need to bring for training?

  • We provide basketballs at the facility but your athlete can always bring their own. We also have a water fountain in the facility but encourage your athlete to bring their own water bottles. We please ask that athletes are in athletic gear ready to get to work! 

How will my athlete benefit from private training compared to group training?

  • Your athlete can benefit from both the private and group training sessions. In private training, it is more detailed and in depth as the coach's eyes are on your athlete for one hour and the coach can easily identify certain areas of skills your athlete can work on. Athletes will also get more reps in. Group training sessions are beneficial for your athlete because they will be working in groups and they can learn from their peers. Kids can develop their communication skills and create friendships with other athletes who attend these sessions.

Is my athlete ready for private training?

  • We believe your athlete is always ready for private training. If your athlete is dedicated to improving their game and takes the game seriously, they will benefit greatly from a one on one training session!

How do I book private sessions?

  • Private training sessions are booked via email with our Director of Basketball Operations, Ruta. (privatetraining@upbtraining.com) You and Ruta will coordinate on a day and time that works best for yours and/or your athlete’s schedule! Click the link for more information on private training: https://upbtraining.com/pages/private-training

Do you offer group training for adults?

  • Yes, we do! You can click here for more information.